Privacy Policy

This privacy policy tells you about the information we collect from you when you use any website owned or operated by Monolith Technology Group Inc., including information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By using our services, and the Site, you understand and consent to Monolith Technology Group Inc. collecting, storing, processing, and sharing your information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Site.

The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who are we?

Monolith Technology Group Inc. are in Information Technology company based in Burnaby, British Columbia with a focus of providing our clients with a better way to discover, design and deliver information technology into their workspace. Monolith empowers your business so you can focus on what’s important, your business. Our goal is to maximize technologies impact on your business without maximizing its impact on your cash flow.

What we collect

At Monolith Technology Group Inc., we collect two types of information; personal information and non-personal information.

Personal Information

Personal information typically includes your name, address, phone number, and email address. You can always choose not to provide us with any of your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you requested. For example, we can only process online orders if you have provided us with certain financial information. With your consent we may use your personal information for a number of different purposes, for example to:

  • Fulfill requests for products, services or information
  • Provide customer services
  • Administer contests or promotions
  • Offer new products and services
  • Measure and improve the effectiveness of our Web Site or our marketing endeavors and in our online or in-store offerings to your preferences.

Non-personal Information

Non-personal information does not identify you as an individual. For example, we may ask you for your postal code to assist us with planning our flyer distribution.

We may also collect and summarize customer information in a format that no longer identifies the individual for statistical purposes.

Consent of Information Use

In some cases, your consent is implied if we ask you to provide personal information with a stated purpose. For example, we can only deliver the product you have purchased if you provide us with your address and phone number.

In other cases, we will ask you to give your express consent to use your personal information to advise you of products or services that may be of interest. You always have the opportunity to "opt out" of having your information used for this purpose.

If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Purchases

When you purchase a product or service on our website, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request. Examples where we need contact information include delivery services, product servicing, warranty coverage.

Our websites

While using our websites, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information). We use this information to complete your transaction and to apply for access to certain special features and functions of the websites. If you choose not to provide requested personal information, you will not be able to use certain features of the websites and you will not be able to engage in transactions through the websites.

With any of the services on our websites, we may also use your personal information to contact and correspond with you and to respond to your inquiries.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Disclosure of Information

Monolith Technology Group Inc. does not sell your personal information. However, we may share your information with third parties acting on our behalf or as permitted or required by law.

Monolith Technology Group Inc. may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. Examples of service providers include credit card issuers, product service depots, warranty providers, and delivery services. To reduce the risk of fraud or misuse of personal information, Monolith Technology Group Inc. may also verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

Monolith Technology Group Inc. may disclose your information as permitted or required by law:

  • To a government institution or other person or entity that has asserted its lawful authority to obtain the information
  • Where we have reasonable grounds to believe the information could be useful in the investigation of unlawful activity
  • To comply with a subpoena or warrant or an order made by a court, person or entity with jurisdiction to compel the production of information
  • To comply with court rules regarding the production of records and information
  • To our legal counsel

How We Protect Your Information

The security of your personal information is a high priority for Monolith Technology Group Inc. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
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