Poly Premier - 1 Year - Service
Manufacturer Part Number: 4870-00066-156
Manufacturer Website Address: http://www.poly.com
Brand Name: Poly
Service Name: Premier
Optimize your collaboration environment to deliver the most benefit to your business. As a Polycom support customer, you have access to the world's foremost conferencing and collaboration support experts to provide fast, accurate solutions to operational problems.
Product Type: Service
Service Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Description: 9x5
- Unlimited Telephone Technical Support throughout your workday - Access to our technical support hotline during local business hours, Monday through Friday (excluding holidays).
- Advance Parts Replacement full replacement of all covered failed components shipped for next business day delivery. Customs delays may affect actual delivery time in certain regions.
- Software Updates upon release to correct any software errors that prevent the system from performing to published specifications, as required.
- Software Upgrades major feature and functionality releases. Upgrades are available upon release.
- On-line Support access via the World Wide Web to extensive technical information on Polycom products, including a search and query function on the Knowledgebase, technical bulletins, tech tips and frequently asked questions.
- Test Facility face-to-face testing can be scheduled during local business hours (except holidays) with our technical support engineers, or take advantage of our around-the-clock video test facility with continuous motion and sound sources for quick, easy confidence checks.
- Parts Replacement
- New Releases Update
- Web Knowledge Base Access
Service Availability: 9 x 5
Service Response Time: Next Business Day
Service Location: On-site
Service Duration: 1 Year
- RNWL VSX 3000
|Provided Support||New Releases Update, Parts Replacement, Web Knowledge Base Access|
|Service Availability Days||5|
|Service Availability Hours||9|
|Service Duration||1 Year|