Poly Premier - 1 Year - Service

Listed Price
In Stock QTY Available: 9999
Manufacturer: Poly
Manufacturer Part Number: 4870-00069-156
Manufacturer Website Address: http://www.poly.com
Brand Name: Poly
Service Name: Premier
Marketing Information:

Optimize your collaboration environment to deliver the most benefit to your business. As a Polycom support customer, you have access to the world's foremost conferencing and collaboration support experts to provide fast, accurate solutions to operational problems.

Product Type: Service
Service Information
Service Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Description: 9x5
Service Details:
  • Unlimited Telephone Technical Support throughout your workday - Access to our technical support hotline during local business hours, Monday through Friday (excluding holidays).
  • Advance Parts Replacement full replacement of all covered failed components shipped for next business day delivery. Customs delays may affect actual delivery time in certain regions.
  • Software Updates upon release to correct any software errors that prevent the system from performing to published specifications, as required.
  • Software Upgrades major feature and functionality releases. Upgrades are available upon release.
  • On-line Support access via the World Wide Web to extensive technical information on Polycom products, including a search and query function on the Knowledgebase, technical bulletins, tech tips and frequently asked questions.
  • Test Facility face-to-face testing can be scheduled during local business hours (except holidays) with our technical support engineers, or take advantage of our around-the-clock video test facility with continuous motion and sound sources for quick, easy confidence checks.

Provided Support:
  • Parts Replacement
  • New Releases Update
  • Web Knowledge Base Access

Service Availability: 9 x 5
Service Response Time: Next Business Day
Service Location: On-site
Service Duration: 1 Year
Product Supported:
  • RNWL VSX 8000

More Information
Brand Poly
Product Type Service
Provided Support New Releases Update, Parts Replacement, Web Knowledge Base Access
Service Availability Days 5
Service Availability Hours 9
Service Duration 1 Year
Service Location On-site
Service Type Maintenance
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